Refund policy
Last Updated: April 7, 2026
We aim to provide a smooth and reliable shopping experience. If your order does not meet your expectations, you may request a return or refund under the terms outlined below.
By placing an order, you agree to this policy.
1. Return Timeframe
Return requests must be submitted within 30 days from the date your order is marked as delivered.
Requests submitted after this period will not be eligible for review.
2. Return Conditions
To qualify for a return, all of the following conditions must be met:
• Items must be unused and in original condition
• No visible signs of wear, including stains, odors, or damage
• Items must not be altered, modified, or tampered with
• Original packaging, tags, and accessories must be included
• Valid proof of purchase is required
We reserve the right to reject returns that do not meet these requirements.
3. How to Start a Return
To request a return, please contact our support team:
📩 lucianomachadodcs@outlook.com
Include the following information:
• Full name used at checkout
• Order number
• Reason for the return
• Photos (required for damaged, defective, or incorrect items)
If your request is approved, you will receive detailed instructions, including the correct return address.
Returns sent without prior approval may not be accepted.
4. Non-Eligible Items
The following items cannot be returned:
• Intimate or undergarment products
• Personal care or hygiene items
• Items marked as final sale or discounted
• Gift cards
• Requests made outside the return window
Returns that do not follow these conditions may be declined.
5. Return Shipping Responsibility
• Customers are responsible for return shipping costs unless the issue was caused by our error (such as receiving a defective or incorrect item)
• Original shipping fees are non-refundable
We recommend using a trackable shipping service, as we are not responsible for returned items lost during transit without proof.
6. Order Issues
If your order arrives damaged, defective, or incorrect, please contact us within 5 business days of delivery.
Depending on the situation, we may offer:
• A replacement item
• A partial refund
• A full refund
Each case is reviewed individually.
7. Refund Options
Once your return has been received and inspected, one of the following will be issued:
A. Refund to Original Payment Method
• Processed within 3–10 business days
• Processing time may vary depending on your financial institution
B. Store Credit
• Issued within 2–3 business days after approval
• Delivered electronically
• No expiration date
8. European Union Rights
Customers located in the European Union may cancel their order within 14 days of delivery without providing a reason.
All return conditions described in this policy must still be met.
9. Inspection Process
All returned items are inspected upon arrival.
You will be notified once your return has been reviewed and completed.
10. Contact Information
For any questions regarding returns or refunds:
📩 lucianomachadodcs@outlook.com
DEWBERRY IT ANALYTICS LLC
825 Eastern Bypass
Richmond, KY 40475
United States